Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

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How to Start a Return

To initiate a return, click the profile icon in the store menu or visit our Returns / Refund Policy page, then follow the steps below:

1. Sign in to your account

• Enter your email address and click Continue

• Check your email for the six-digit verification code

• Return to the store and enter the code

2. Click “Request Return” for the relevant order

3. Select the item(s) you want to return

4. Choose a return reason and add a note

5. Click “Request Return”

If your return request is approved and requires shipping, you will receive an email with return instructions and a shipping label. Once the product is received, the return will be processed according to the policies below.

For any return-related questions, contact us at csharpwork11@gmail.com.

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Important Return Conditions

1. Damaged Items (During Transit)

• If your order is received damaged due to transit, it will be replaced free of cost.

• No refunds will be issued for transit-damaged products.

• Please contact us immediately upon receiving the item with clear photos/videos of the damage and packaging.

2. Wrong Size Ordered

• If you have ordered the wrong size, we will replace the item.

• Additional shipping charges will apply.

• No refunds will be issued for size-related exchanges.

3. Change of Mind / Other Issues

• If you do not like the product or face any other non-damage issue, you may return the item.

• Once approved, you will receive a gift card/store credit of the same value as the product (excluding shipping charges).

• No cash or original-payment refunds will be provided in such cases.